In this Liberty London review, I’ve shared plenty of details on the brand itself, some of the best-selling clothing pieces, and more. But what are shoppers really saying?
Does this brand truly live up to all the hype? To help determine whether or not it’s worth the buy, I sourced testimonials from Yelp, Facebook, and Trustpilot.
On Yelp, Liberty London is rated 4.5/5 stars out of 227 reviews. One customer mentions how interesting the design and selection was, writing: “This store has a really unique set up. It felt like it was going to be a smaller store, but it kept going from room to room and each room was unique and offered interesting product.”
Another shopper shares similar sentiments, mentioning the impressive variety: “As someone from the US, I would say this is comparable to Anthropologie, but better, with a larger selection and slightly more expensive. Some highlights were the stationary section, the gorgeous furniture and home goods, and the fabrics.”
The company is also highly rated on Facebook, with 4.3/5 stars out of 5,956 reviews. One patron explains everything they love about the brand, from products to delivery: “Gorgeous products, elegant packaging, reliable and efficient delivery service and superb customer service. I loved each of my shopping experiences with Liberty London.”
Another shopper clearly paints a picture of the store and its products, commenting: “Always my favourite place shopping in London since I came to UK. The Tudor style build and merchandises inside all full of characters. This is the place you can find something different of you don’t like to wear uniform fashion.”
The brand receives a rather unfair rating of 2.9/5 stars out of 79 reviews on Trustpilot. One buyer was impressed by the speedy service, stating: “Recently bought several lengths of Tana Lawn fabric in the sale – despite it being a busy time for them, Liberty accurately and quickly dispatched the order and it was beautifully packaged as well.”
Another customer describes how they are simply impressed by everything the company does: “I love Liberty for so many things, I love shopping there, the staff are always friendly, and their online service is also excellent, order collection always a breeze, as are any rare returns.”
The lower ratings tend to be about mix-ups in delivery, all of which the brand ends up fixing, instead demonstrating its commitment to excellent customer service. So, the star rating is a rather unfortunate and inaccurate representation of the brand itself.
Overall, it’s clear shoppers visit the in-person Liberty London store for the stunning architecture, and end up staying for the impressive collection.